Returns + Exchanges

I. Introduction

II. Eligibility for Returns and Exchanges

A. Timeframe

1. You may return or exchange eligible items within [30] days of the date of purchase. The date of purchase will be determined based on your order confirmation or receipt.
2. Items purchased on clearance or during special promotions may have different return and exchange terms, which will be clearly indicated at the time of purchase.

B. Condition of Items

1. To be eligible for a return or exchange, items must be in their original condition, unworn, unwashed, with all tags attached, and in their original packaging.
2. Items that have been damaged, altered, or used beyond normal inspection for sizing or quality will not be accepted for return or exchange.

C. Exceptions

1. Certain items are not eligible for return or exchange, including but not limited to:
   • Personal care products such as cosmetics, toiletries, and intimate apparel for hygiene reasons.
   • Digital products, software, and downloadable content once they have been accessed or downloaded.
   • Customized or personalized items that are made to your specific requirements.

III. Return and Exchange Process

A. Initiating a Return or Exchange

1. To initiate a return or exchange, please contact our customer service team within the specified return period. You can reach us  [service@paw123.com], [（0086）13187070090], or through the online contact form on our website.
2. Provide your order number, the reason for the return or exchange, and details about the item(s) you wish to return or exchange. Our customer service representative will guide you through the next steps.

B. Return Shipping

1. If your return or exchange is approved, we will provide you with a return shipping label (in some cases). If a return shipping label is not provided, you will be responsible for the cost of shipping the item(s) back to us.
2. We recommend using a trackable shipping method and obtaining a receipt for your records. We are not responsible for items lost or damaged during the return shipping process.

C. Inspection of Returned Items

1. Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria for a return or exchange.
2. If the item(s) are in acceptable condition, we will process your return or exchange within [7] business days.

IV. Refunds and Exchanges

A. Refunds

1. If you are eligible for a refund, the amount will be credited back to the original payment method used for the purchase. The time it takes for the refund to be processed may vary depending on your payment provider, but it generally takes [3] business days to appear in your account.
2. In the case of a partial return, the refund will be calculated based on the number of items returned and the original purchase price.

B. Exchanges

1. If you request an exchange, we will send you the replacement item as soon as possible. If the item you want to exchange for is out of stock, we will notify you and provide you with alternative options or a refund.
2. If the replacement item has a different price, we will adjust the payment accordingly. If the new item is more expensive, you will need to pay the difference. If it is less expensive, we will refund the difference to your original payment method.

V. Damaged or Incorrect Items

1. If you receive a damaged or incorrect item, please contact our customer service team immediately within [7] days of receipt. Provide us with details of the problem, including photos if possible.
2. We will arrange for a replacement item to be sent to you at no additional cost, or you can choose to receive a full refund.

VI. Questions and Contact Information